Appointment Policy

 

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. 
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime between 7:30 and 9:00 in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions. 

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We require that animals be placed on a leash or in pet carriers before entering the waiting room.

 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express,  and Cash. We also have a revolving line of credit available through our financial partner Care Credit. Click on the icon below for more information. We are no longer accpeting personal checks as a form of payment. We are sorry for any inconvenience this may cause, however we do accept debit cards.




Boarding Policy
We currently offer feline and canine boarding. Boarding charges are applied per night they stay so you may drop them offf at any time during regular office hours. You may bring them toys or blankets if you feel they will be more comfortable with them, although we do provide bedding. We also provide their food, however, if your pet has special diet needs you may want to bring their own diet. We also provide bedding, food, and litter for our feline boarders. Upon owner request we can board two animals together and offer a 25% discount to one of them. Should a situation arrise and they need to be seperated, we would make every effort to contact the owners and make them aware. All canine boarder must be up to date on their vaccines. They must be current on their Rabies, Bordetella, and combo shot (7 in one).  All feline boarders must be current on Rabies and their combo shot (RCCP). Both our canine and feline boarders must be free of parasites. A fecal will be done and the animal treated appropriately at the owners expense if any internal parasites are suspected. Any animal with fleas or ticks will also be treated at the owners expense.


Medication Refill Policy

If you pet needs medication from us there are two ways to obtain a refill. You may submit your refill via email from our website. Simply go to the forms section of our web site and click on RX refill. You may also call us and request your refill. We do not authorize refills by fax. We also do not authorize refills by phone to outside pharmacies unless they are located in Knox or a surrounding county. If you need a refill to an outside pharmacy that is not located in Knox or a surrounding county you must come by and pick up a written prescription or we can mail it to you. This also includes online pharmcies. Always allow 48 hours for your refill to be filled or called in.


Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. If your pet is aggressive toward other animals please make our staff aware and we will get you and your pet into an exam room as soon as possible. Please be aware we do occasionally have cats in our lobby running free.

All cats must be presented in an appropriate cat carrier or on a leash.


OSHA and Safety Policies

Due to the fact that we are a medical facility we have certain standards of operation to maintain. Please remain either in the lobby or in an exam room at all times. Pet owners are not permitted in certain areas of the hospital unaccompanied due to safety, health, and privacy reasons. Please do not leave your children unattended at any time. Also bear in mind that not all patients are happy to be here. Please refrain from petting animals that seemed distressed. Our staff is highly trained in how to handle animals should they become aggressive. Viscous animals are not welcomed at our facility. Also please remember we are located next to a daycare that experiences a high volume of traffic in the morning and evening hours. We remind our clients of this only so we can be respectful and careful in the presence of the children.